In which countries can you shop online? Our online store is currently available for orders in Spain including the Canary Islands, the Balearic Islands, Ceuta and Melilla and a large part of Europe as you can see in the General Conditions of Sale section. We are working so that soon you can buy from any country in the world.
Will I receive the same product that I see in the photo? Yes, although it may happen that in some models there is a difference in color due to the resolution of your computer monitor.
Do you restock items when the "out of stock" message appears? Yes, our stock is continuously replenished.
Is it possible to receive news via email? Yes, we frequently send information to the contacts in our database.
Can I unsubscribe from news? Yes, at any time you can unsubscribe from our database. To do this, you must notify us by email at email@example.com.
How I can make sure I made my purchase? Once the purchase is made, we will send you a confirmation email. If you have not received it, please contact us, preferably via email at firstname.lastname@example.org.
Where is my order? At the moment we do not have an order tracking section. But you can make your query with the tracking number that we provide you and the URL of the corresponding courier company.
Can I remove an item from my order? Yes, as long as you have not received it or it has been sent.
Can I cancel my order? Yes, as long as you have not received it or it has been sent.
What should I do if I receive a defective/wrong item? In case of receiving a product with a defect or different from the one purchased, you must contact us, preferably via email at email@example.com and you will receive a response.
What do I do if I don't receive all the items in my order? Check your email to see if we have sent you a message informing you that one of the items included in your order could not be shipped. In this case, we will refund the amount corresponding to said item in the same payment method used in the purchase.
If you have not received any email, please contact us, preferably via email at firstname.lastname@example.org and we will give you an answer as soon as possible.
How can I pay for my purchases in the virtual store? You can pay for your purchases with Visa, MasterCard and American Express
How much is the shipping? All shipments are free.
What is the deadline? Orders have a term of 1 to 7 working days.
Is it safe to buy through the Web? At www.brendazaro.com we guarantee the security of your purchases over the Internet, as we use secure payment systems from financial institutions.
Can I exchange or return items? How? Ordinary return: You have 30 calendar days to return the product. The steps are as follows; You must first notify us of the change or return along with the reason for said return to the following email: email@example.com, then we will contact you to send our courier company to collect the product and send it to us, then we will proceed to change of product or refund of your money if necessary.
How can I contact Customer Service? You can contact us through our email firstname.lastname@example.org or through our telephone number 965 390 090.
Can I change my data once I have paid for the order? No, once the order has been paid, the data is sent to the transport agency. You can call the courier company to manage the data change.